SUPPORT

Frequently Asked Questions

Everything you need to know about choosing, ordering and receiving your CERA MED products.

Questions? We're Here.

Yes! Our formulas are dermatologically tested and developed for all skin types, including sensitive skin.
Start with your main concern. REDIXIL Pro is our hair line (hair loss and hair growth) and BLANCIL Pro is our skin line (brightening, hydration and sensitive skin). Browse the categories or message our care team on WhatsApp +201000793490 and we will help you build the right routine.
Yes, shipping is free on orders over EGP 700.
Orders are usually processed and shipped within 3 to 5 business days. Once your order has shipped, delivery time depends on your location in Egypt.
At the moment we deliver within Egypt only. If you have a special request, email us at info@cera-med.com.
Every payment option available for your order is shown at checkout before you confirm. If you need help with payment, message us on WhatsApp +201000793490 or email info@cera-med.com.
To check the status of your order, contact our care team on WhatsApp +201000793490 or at info@cera-med.com and send us your order number.
Per our refund policy, all sales are final and we do not offer returns or refunds, so please review your order carefully before you complete your purchase. If you have any question before ordering, our care team is happy to help: info@cera-med.com or WhatsApp +201000793490.
CERA MED is officially certified. You can review our certifications on the Certifications page, linked in the main menu and the footer.
Message us on WhatsApp +201000793490 or email info@cera-med.com. Our team is available Sun - Sat, 9AM - 6PM.

Need Help?

Our care team is ready to help you find the right solution.

0100 079 3490
info@cera-med.com
Sun - Sat, 9AM - 6PM
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